Who Is Responsible For Clothing And Footwear Complaints "High Fever"?

The newly bought trousers are different in length and length. The newly bought clothes are broken in two days, and the new shoes can not be worn without the "three pack" period.

In the past Spring Festival, clothing and footwear quality problems like this are common occurrences, and the related complaints are "high fever".

The reporter learned from the consumer protection department of Yinchuan industry and Commerce Bureau that in the past two months, complaints about clothing and footwear in the 12315 centers remained high, and there were more than 100 pieces in January alone.

However, due to the geographical location of the Shangdu industrial and commercial bureau, the two branch of Yinchuan industrial and commercial district, which is located in the downtown area of Xingqing, only 65 complaints about clothing and shoes have been accepted recently, accounting for 70% of the total complaints.

In fact, such complaints "blowout" phenomenon not only appeared after the Spring Festival this year, has become a hot topic of complaints over the years, especially after the concentrated consumption of each holiday.

Statistics from the industry and Commerce Bureau of the autonomous region showed that clothing and footwear complaints accounted for 67.06% of the complaints in department stores in 2007, accounting for 17.93% of the complaints in the commodities category, ranking the top three in the total complaints list.

It is understood that clothing complaints are mainly clothing quality and clothing washing after serious discoloration, opening, deformation and so on.

Ms. Wu of Yinchuan bought a pair of polished jeans at a booth. After wearing it for a month, she found that the crotch was worn out and found the distributor. The dealer thought it was consumers who often ride bicycles and wear them off.

After mediation by law enforcement officers, dealers changed the price of jeans for consumers.

Footwear complaints are mainly focused on quality problems such as opening glue, jewelry falling off, opening line, desizing and decoloring, breaking the bottom section, etc.

Recently, Ms. Liu complained to the Shangdu industrial and commercial bureau that she spent 75 yuan on buying a pair of fashionable women's shoes at a stall a year ago. After less than half a month, she found that the upper part of the shoe was cracked and asked the dealer to replace it, and the dealer refused.

After mediation by law enforcement officers, the dealer changed a woman's shoes of equal price for consumers.

According to the analysis of people, there are many reasons for clothing and footwear becoming the focus of consumers' complaints: first, because of the increasingly fierce competition in the clothing and footwear market, some manufacturers only focus on immediate benefits, reduce production costs substantially, and lower the quality of clothing and footwear. Two, when consumers buy clothing and footwear, the operators do not introduce the texture of goods to consumers. After the quality problems arise, operators often resort to various reasons and do not assume their responsibilities. They do not solve their problems in time, poor service and low integrity. Three, some complaints need to be tested to define the responsibilities of both parties after disputes arise, and the time and cost of testing make many consumers unwilling to accept and give up testing, resulting in an increase in complaints. A member of the Shangdu industrial and commercial institute.

Fan Guoqing, chief of consumer protection section of Yinchuan Municipal Bureau of Commerce and industry, told reporters that with the improvement of current income level, the proportion of clothing and footwear consumption of ordinary citizens in daily consumption has been improved.

For footwear complaints, the industry and commerce departments generally deal with the "three package" Regulations of footwear in the autonomous region, while clothing complaints have not yet formulated specific handling rules. There are difficulties in identifying responsibility when problems arise. Business departments generally resolve disputes through coordination, but the effect is not good, which is also a cause of complaints.

During the interview, the reporter learned that even though the "three package" provisions of footwear currently being implemented in our district were promulgated in 1994, many of the provisions have obviously lagged behind, and operability and applicability are difficult to meet the requirements of complaints for rights protection.

In addition, the "Three Guarantees" stipulations are not strict with manufacturers and sellers, and the "edge ball" of "three packages" by the producers and sellers is not conducive to consumers' rights protection, but also to the illegal dealers.

According to the insiders, the government should make timely adjustments to the "Three Guarantees" according to the actual situation so as to make them more perfect and more operational, while the "three package" stipulations should also be issued as soon as possible.

As to how to avoid consumption disputes, Fan Guoqing reminded consumers that when buying clothes and shoes, they must go shopping in regular shopping malls, do not blindly go to some exhibition sites to buy, or discount sale points, resulting in the quality problems of commodities, the legitimate rights and interests are difficult to protect.

In addition, after consumption, we must pay attention to cable ticket, and what specific commitments the merchant has to make to the goods should be clearly written. This is the basis for handling the quality problems in the industrial and commercial sector.

Ningxia footwear "three package" stipulates part of the terms. Footwear products from the date of purchase "Three Guarantees" period: leather shoes for three months, rubber shoes and sneakers for two months, synthetic leather, plastic shoes, cloth shoes for one month, and shoes for half a month.

During the period of "Three Guarantees", all kinds of shoes are subject to repair, replacement, refund, repair, repair, maintenance, repair and repair. The repair period is one week, the repair period is one week, and the "three bags" period can not be repaired. The repair period should be handled once and for all during the "three package" period. According to the specific circumstances, the consumers should pay 10% to 30% to give consumers appropriate financial compensation, or to exchange and return products; the soles are broken, the rubber is broken, the shoe upper leather is broken or sold, and a serious loss of paint and skin in a week will be exchanged and returned.

The following cases do not carry out "three packages": no shoes "three packages" card or sales voucher; more than the prescribed time limit; has marked the sale of "processing products"; consumers repair or artificially damaged by consumers.